Cancellation and Refund Policy

At ALVISTA PRIVATE LIMITED, we aim to provide a seamless shopping experience. This Cancellation and Refund Policy outlines the conditions under which you may cancel an order and request a refund. By placing an order with us, you agree to this policy.

1. Order Cancellation

1.1 Cancellation Before Shipment

You can cancel your order before it has been shipped by contacting our customer support team at info@alvistaofficial.com or +91 7895201557. If your order is successfully canceled before shipment, you will receive a full refund.

1.2 Cancellation After Shipment

Once an order has been shipped, it cannot be canceled. However, you may be eligible for a return and refund as per our return policy. If the package is refused at the time of delivery, a cancellation fee may be deducted from the refund amount.

2. Returns and Refunds

2.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging.
• The request for a return must be initiated within [X] days from the date of delivery.
• Certain products (such as perishable goods, personalized items, or hygiene-related products) may not be eligible for return. Please check the product description for return eligibility.

2.2 Return Process

To initiate a return, contact us at info@alvistaofficial.com with your order details and reason for return. Once your return request is approved, we will provide instructions for returning the product. The customer is responsible for return shipping costs unless the return is due to a product defect or an incorrect item being sent.

3. Refund Process

3.1 Refund Eligibility

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days to the original payment method.

3.2 Partial Refunds

In certain cases, only partial refunds may be granted, such as when:

• The item is returned in a used or damaged condition.
• The return is initiated beyond the allowed return window.

3.3 Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards and promotional vouchers.
• Clearance or final sale items.
• Items damaged due to improper handling by the customer.

4. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider. If you still have not received your refund, contact us at info@alvistaofficial.com for further assistance.

5. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:

Email: info@alvistaofficial.com
Phone: +91 7895201557
Address: Alvista Labs Private Limited 3/21 Pratpura Near Devi Ram Sweet Agra